Configure Notification Templates: Custom URL for Reschedule and Cancellation

This feature allows you to configure a custom third-party URL for handling appointment rescheduling and cancellation. By integrating an external system, you can redirect your customers to a custom reschedule/cancel flow managed outside of our Appointments Management platform.

📌 How It Works

You can define your own URL to be used in customer notifications (email and SMS) by inserting the {8} parameter into your message templates. This parameter will dynamically populate with your configured URL at the time of sending.

🔧 Configuration

It is possible to set the custom URL in Appointment General Configurations - Appointment Notifications:

Open

https://yourdomain.com/reschedule?aptId={aptId}&lang={prfLang}

Parameters that can be used:

• {aptId} – The unique appointment ID (mandatory)

• {prfLang} – The customer’s preferred language (optional)

Both parameters can be positioned anywhere in the URL path or query string. For example:

• https://example.com/{prfLang}/appointments/{aptId}/reschedule

• https://example.com/reschedule?aptId={aptId}&lang={prfLang}

• https://example.com/{aptId}

📨 Using in Notifications

Once the custom URL is configured:

• Insert {8} in your email or SMS notification templates

• The system will automatically replace {8} with your custom URL, including the appropriate appointment details

Example message:

“To reschedule or cancel your appointment, please click here: {8}”

This ensures a seamless experience for your customers while enabling advanced control through your rescheduling interface.